Frequently asked questions

Some information may not be synchronized due to internal device limitations not covered by back end handler. In some back ends you may enter "abc" as telephone number. If you try to synchronize this piece of information to cell phone, telephone number will not be synchronized, because numbers strings are only allowed to contain the digits 0 to 9 and the special characters "+ ()#".

All images are stored in common PNG graphic format in sync•gw. As soon as you connect your client device to sync•gw and this device is capable of receiving or sending images, the image is converted to the supported graphic format (the information about the supported graphics formats are exchanged during synchronization initialization).

During exchange of device information, some client devices raises the "Supporting pictures" flag, but does include which graphic formats is supported. sync•gw assumes as default the JPEG graphic format. If that format is not supported by client device, picture may not been shown.

The following configurations options are only available on selected devices.

• Both directions (alert code 200)
  sync•gw server and client device exchange all modified records. All sync•gw configuration options applies.

• Both directions from scratch (alert code 201)
  sync•gw server and client device exchange all records. All sync•gw configuration options applies.

• Modified records to server only (alert code 202)
  Client device sends all modified data records to sync•gw server. sync•gw does not send any record to client device (whether there are deleted, modified or new records available or not).

• All records to server only (alert code 203)
  Client sends all available data records to sync•gw server. sync•gw does not send any record to client device (whether there are deleted, modified or new records available or not).

• Modified records to device only (alert code 204)
  sync•gw sends all modified data records to client. Client does not send any record to server (whether there are deleted, modified or new records available or not).

• All records to device only (alert code 205)
  sync•gw server sends all available data records to client device. Client does not send any record to server (whether there are deleted, modified or new records on device available or not).

sync•gw accepts any upper and lower case characters in data store names. For data store name "Notes", sync•gw also accepts "notes", "NOTES" and any mix of upper and lower characters.

For more information which data store names needs to be specified, please take a look at the data store handler page.

Please apologize; we're not able to provide documentation on how to configure all devices. Please use the following Nokia S40 or Nokia S60 description as starting point. This documentation may help you figuring out how to configure your device.

If you still have problems, please let us know and we'll check, if we can provide additional documentation.

Nokia S40

Step 01

Select Settings

Step 02

Select Configuration

Step 03

Select Personal Configuration Settings

Step 04

Select Add

Step 05

Select Synchronization

Step 06

Select Account name. Enter into Account name field any name you want (we use syncgw). Enter into Server address field the URL to your server (http://[hostname]/sync.php). Enter into User name field your username. Enter into Password field your password

Step 07

Select Contact database

Step 08

Change Database address to "Contact"

Step 09

Go back

Step 10

Select "Options" and then Activate

Step 11

Hit on "Select" button; go back and select Contact

Step 12

Click on Synchronize all

Step 13

Start synchronization by clicking on Yes

Nokia S60

Step 01

Click on button Menu

Step 02

Select Connectivity

Step 03

Select Sync

Step 04

Select Options

Step 05

Select New sync profile

Step 06

Select Start

Step 07

Enter Profile name (e.g. "syncgw") and select Next

Step 08

Select 1.2 and click on Next

Step 09

Mark Contact and click on Next

Step 10

Enter Contact and click on Next

Step 11

Select Internet and click on Next

Step 12

Enter URL to your server (http://[hostname]/sync.php) and click on Next

Step 13

Leave field empty and click on Next

Step 14

Enter your user id and click on Next

Step 15

Enter your password and click on Next

Step 16

Select Yes

Step 17

Go back and select Contact

Step 18

Go back and select Options

Step 19

Select Synchronization, then Start and click on Select

Step 20

Select profile previously created and click on Select

Please use the following Android CalDav description as starting point. This documentation should help you figuring out how to configure your device.

Step 01

Select CalDav-Sync

Step 02

Select Go to accounts & sync

Step 03

Click on CalDAV

Step 04

Enter URL, user id and password. For more informations about which URL to use, please check out our data store definitions.

Step 05

Select calendars to sync from the list of available calendars and click on Next.

Step 06

Enter associated e-mail address for this account and click on Finish. For synchronization in both directions please don't forget to un-check check box.

Please use the following Android CardDav description as starting point. This documentation should help you figuring out how to configure your device.

Step 01

Select CardDav-Sync

Step 02

Enter URL, user id and password. For more informations about which URL to use, please check out our data store definitions.

Step 03

Select address book to sync.

Step 04

Check "Account Name" and click on Finish. For synchronization in both directions please don't forget to un-check check box.

Please use the following iPhone CalDav description as starting point. This documentation should help you figuring out how to configure your device.

Step 01

In Settings open Accounts & Passwords

Step 02

Select Add Account

Step 03

Select Other

Step 04

Select Add CalDAV Account

Step 05

Insert server name (e.g. rc.syncgw.com/sync.php), your user name (e.g. testxx@syncgw.com), your password and a description. Then click on Next. Please note, it might happen your iPhone claims the server certificate does not match. This might happen if you use Let's Encrypt certificates. In this case, please accept certificate shown.

Step 06

Select Calendars or Reminders to synchronize

Please use the following iPhone CardDav description as starting point. This documentation should help you figuring out how to configure your device.

Step 01

In Settings open Accounts & Passwords

Step 02

Select Add Account

Step 03

Select Other

Step 04

Select Add CardDAV Account

Step 05

Insert server name (e.g. rc.syncgw.com/sync.php), your user name (e.g. testxx@syncgw.com), your password and a description. Then click on Next. Please note, it might happen your iPhone claims the server certificate does not match. This might happen if you use Let's Encrypt certificates. In this case, please accept certificate shown.

Please use the this description for an Android device as starting point. This documentation should help you figuring out how to configure your device.

Step 01

Select Settings and scroll down to Accounts

Step 02

Select Microsoft Exchange ActiveSync.

Step 03

Enter E-Mail address and Password and click on Manual Setup.

Step 04

Change in field Domain\username your user name to your e-Mail address. Add to Exchange server the /sync.php script name. If your server does not have an valid SSL certificate available, de-select Use secure connection and click on Sign in.

There are a couple of software solutions available. Please first check you application store. In doubt you may contact us and we will try to find a solution for your deveice.

If your server is configured to run as FAST-CGI then Apache do not provide your credentials automatically to PHP. Please create file .htaccess in root directory of your internet server. If this file is already available, please open file with an editor and add the following lines:

<IfModule mod_rewrite.c>
   RewriteEngine On
   RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization},L]
</IfModule>

Save file and from now on your credentials should be available in sync•gw.